RETURNS & EXCHANGES

RETURNS/EXCHANGES

What is the return/exchange policy?

Unless the item is damaged, or order was incorrect, please note all sales are final and may not be returned, cancelled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received at dena@roya.us and provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. 

If your order qualifies for a return or exchange once we receive the item(s), we will ship out the correct or replacement item(s) as soon as possible. If the item(s) are out of stock, we will ship them to you as soon as inventory is restocked. 

Please note the following exceptions to our return and refund policy:

  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Email us at dena@roya.us to initiate a return

If your item is not in stock, we will gladly refund you.